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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Orchard House Surgery



Drs. are brilliant

I like the 'on the day' appointment system and the doctors are brilliant. Today though I have been waiting 30 minutes to be seen and my two year old is becoming fractious and bored. She is starting to make a fuss (which isn't like her) and I am sensitive to the impact of this on others in the waiting room.

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