Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


The doctors are all fine

The doctors are fine but the receptionists are sometimes not very friendly on the 'phone. It is ok face to face so it maybe that they are under pressure because everyone rings at 8.00! There has never been a time when I couldn't get an appointment on the day which is great. If, when I see the doctor or nurse, I am told to come back in a week I can't make that appointment until the following week, on the day. This is a nuisance rather than a real obstacle though.