Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


I can't understand the check in system

The staff are very kind to myself and my husband. We always attend together as we both now have some mobility issues so we support each other. I can't understand the check in system. My eyesight isn't what it was and I have never used a computer. I always queue to speak with receptionist but their first reaction is to refer me to the check in screen.