Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Phone at 8.00 works well for me

The 'phone at 8.00' for an appointment on the day system works well for me now that I no longer work. It was difficult when I did work because 8.00 was when I started work and I couldn't take a call back. On the day is great but the option of making a routine appointment for seven days time would also be good.