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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery



Nightmare getting repeat prescriptions

Medical staff are excellent but yet again I've had problems getting repeat prescriptions. Patient Record indicates prescriptions authorised on 14th May. Phoned chemist today and they are totally unaware of it as it turns out the prescription was never sent electronically by the doctors. Why could someone not have let me know about this in advance? Very poor communication. Now out of tablets!

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