Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


I like the telephone/call back system

Why doesn't the surgery use Skype or Facetime? Usually I like the telephone/call back system but for minor issues there must be a less intensive method. Today I really only needed to speak with someone but was told to come in and I am now 25 minutes late being called in. It is pretty good all round but there are niggles.