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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Orchard House Surgery


All have a good attitude

All here have a good attitude with the exception of some of the dispensary staff. While in the waiting room today I have seen a confused older man sent backwards and forwards between the surgery and Superdrug which seemed to be because the person dealing with him couldn’t/wouldn’t take the time to listen and sort him out! All of the more established doctors seem to be leaving as I now don’t see the same doctor twice. The triage/call system is very immediate but at the cost of continuity of care under the same clinician. That said, from what I hear this is still the best surgery in Newmarket.