Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


The best surgery

I think this is the best surgery in Newmarket, which is why I am registered here. Everybody - right through - is really professional. They can always seem to fit you in if you need an appointment but often I can get whatever it is that I need without having to see a doctor, which I think is great.