Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Incorrect details not been updated

The surgery declared my husband fit for work to his insurance company just from a phone consultation and having never seen or met him before, subsequently we had to get another doctor from the surgery to support the correct information about his condition and write a new updated letter to the insurance company clarifying that he in fact was not fit for work. We had an apology from the surgery but we have to renew this insurance application regularly and I need the surgery to be informed by the adequate information. We could have lost our income.