Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Lengthy phone wait

Phone lines are very busy and I've been cut off when in the queue. I then tried doing an econsult submission which didn't work either so I had to try calling the surgery again. All a bit frustrating but I did get an appointment and issues have been addressed, it's just the wait on the phone that's the issue.