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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery



Can't fault them

The surgery is very good, I can't fault them. The changes that have been introduced due to covid haven't impacted in a negative way at all. I've been triaged, spoken to a doctor quickly and got the situation sorted, which is exactly what was needed. Staff have been very good too and you can have a laugh with them.

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