Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard Street Medical Practice


Same person request

Don't get to see the same person so no continuity. Been unwell for few months and not seen same person twice. Had a nurse ring who stopped my medication but I was in the 'out of hours' 2 days later as rang 111 in the night as unwell. They recommended to go back on the medication, with phased withdrawal and/or a change to alternative. Once this happened I was ok, but felt a GP would have made that call at the start.