Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard Street Medical Practice


Straight forward

Getting to this point has been straight forward and the whole process has worked well. I use both online and the phone to get appointments or the help needed and find that I get the right support offered. I'm happy to see whoever is available, although, seeing the same GP can help as different doctors can have differing ideas and this can affect how confident you are in what you are being told.