Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard Street Medical Practice


Fed up with it

I am just fed up of not getting through and when I finally do they say as they are still restricted under the rules it doesn't need immediate attention, yet I am worried and feel like they are palming me off and I am giving up. How long is it before it does need attention? They have no idea how long it is that I have tried to ask to see someone about it. It is months and month. (signposted the patient to 111/GP+)