Surgery needs major improvement
My grandad called the practice as he was in so much pain & struggling to breathe, staff were rude and told him he would have a house visit in a couple hours. They never turned up so he called again later during the day and no one turned up at all that day. He then collapsed and was only found as a family member popped in the following day. He was in intensive care for 6 days and then stayed in hospital for 2 weeks extra. Prior to this the doctors had missed numerous home visits as promised and they didn't take him seriously when he had been to them with the same complaint for weeks before this. Also, he had an appointment to have the district nurse come to him as the surgery promised when he came out of hospital. They never attended and cannot be relied on. Home visits since have not been attended & he had a call from the surgery asking him about his care plan and asked him questions they should know but it was like they lost his notes.