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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oulton Medical Centre



Fair but hard to get appointments

My surgery run the system of calling at 8 am on the day you need an appointment. You can book in advance but that doesn't help if you need to see some one that day. I call for for sometimes more than half an hour and when I finally get through I'm told that all appointments for morning surgery have gone and I need to call later to try to get an afternoon appointment.. They will not issue afternoon appointments when you call in the morning

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