Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

PACT (MH) UK


They were the light when I faced darkness

My experience was positive. I was having non-stop problems with school for both of my children and they were there for me in a crisis. They guided me they helped me support me advocated for me and got us into a good place. I turned that positivity into a career helping others as a result because I was inspired by what they’ve done for me in that time and I don’t think I’ll even be here today if I didn’t have their support.