Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peel and Gudgin, Bury St Edmunds


We are impressed

I got disillusioned with other opticians and decided to come here because I felt it would be more of an individual experience and less of a supermarket feel about it. The staff are lovely and have a nice attitude I have found them to be kind and pleasant. The optician here does everything and I like that, previously I have been passed around having one person doing eye pressure tests and someone else doing something else. The access to get an appointment was very easy, my husband came here also and was very impressed too.