Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peel and Gudgin, Bury St Edmunds


I wouldn't want to go anywhere else

I have been seeing the optician here for years. I was born with cataracts on both eyes, this optician seems to have a close association with the West Suffolk Hospital and they know me well. I choose to travel several miles to get here, they have always been brilliant and I would not want to go anywhere else. They give me appointments very quickly and the staff are very kind. Nothing needs to improve.