Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Peel and Gudgin, Bury St Edmunds


I feel well supported

I have been coming here for years, I have glaucoma and having the consistency of having the same optician is important to me, he keeps a close check on things and will send me to hospital if needed. I feel well supported. Always easy to make an appointment and the staff are good.