Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Pinewood Surgery


They push for using online

I find that this surgery pushes for me to use online to access the surgery all the time and truthfully I am not that good with IT and I would much prefer to ring, it seems unfair how they are with this. My mum's surgery do blood tests at the surgery but for mine they send me everytime all the way down to Landseer Road and I sometimes have to wait for a long time to get an appointment. Need to be more patient focussed I think.