Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Pinewood Surgery


Not confident with using online

I cannot explain everything that I need to on the online form in writing, so how can they tell what is wrong if they dont get the full picture to make a correct assessment, I am sure things will get missed. I feel a bit railroaded to use online and I am not really listened to by the practice, it feels frustrating. I had a severe ear pain recently and I did the form and because I missed the phone call from the GP because I was laying down, that was it they didnt call back!