Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Pinewood Surgery


Very good service

We use Pinewood and Derby road and we find them to be very good. I phone up reception and usually get a call back the same day on the odd occasion it is the next day which is usually fine. Treatment we have received has been very good. The staff are kind and pleasant, I am a family carer and it makes a difference how people are with you.