Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Pinewood Surgery


good efficient service

I cannot get blood tests done at the surgery. Instead I have to go to the hospital. It is easy to make emergency appointments by phone. I phone and ask to see a GP. A GP then phones back to decide whether I do need to see a GP. If I do, I then get an appointment. The last time the GP diagnosed over the phone. He told me to bring a urine sample to the surgery. I did not see the GP but got a phonecall later that day to say I had a urine infection & to come and collect a prescription