Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Pinewood Surgery


Mental health related poor communication

If it's an emergency they will always fit you in. Due to having mental health issues in the past I feel that anything I raise is put down to that. They can't always find everything on the computer system, with scans and results for example. It's also not great if they don't listen to you and take concerns seriously.