Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Prescription Ordering Direct


system failing

Not sure what part of this process is failing but I used to put script into the surgery and you picked up meds a few days later, never any issues. Now, I have to wait until only 7 days left and on the 7th day I go to get it and pharmacy said they only had it come in the day before so not made up yet. So the system is failing somewhere along the line. Are they sending it on day I put it in? Is GP signing it off in good time? Or is pharmacy fobbing me off? No one will tell you the truth on that.