Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Prescription Ordering Direct


use the online form

I used to use the phone number but the waiting was too long so I got linked up to the computer and use the form. Recently though my pharmacy has generated a repeat and I just get a text to pick it up and don't have to put a slip/form in at all. Moved pharmacies though too.