Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Prescription Ordering Direct


'permissions' issues

We have had some issues with 'permissions' to get our sons prescription who is a non-verbal adult now, with severe learning disabilities. They said 'can he not say, 'mum can order my prescription?' This shows the complete lack of any understanding by the service. What part of 'non-verbal' with 'severe learning disabilities' do they not understand. He does not have or has ever had the capacity to consent. What are they thinking?!