Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Prescription Ordering Direct


No consistency

I last week got told I had to cal the POD by my surgery for the cream I had got from them the previous time. I was on the telephone for 20 minutes only to be told they had to contact my surgery to get the order authorised. Very confusing and no consistency. This POD was not even communicated to me until I needed the prescription again. I would have thought that if this is the new way of me getting things I would have been told before I needed to re-order it.