Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Good follow up

Had a GP appointment, who called in a Nurse Practitioner and she was able to see that I would need a further appointment. I got a text by the time I got home for another appointment which I am in for today. My only 'annoyance' is the initial message you get when calling in. It is just so long and some of it seems unnecessary. I was 40th in the queue, yet was spoken to within 10 minutes. Really good system and the staff are all lovely.