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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice



Bit fedup not seeing GP

In December 2021 I called up and was very chesty, coughing up horrible stuff. I asked to see a GP and was called back by a Nurse practitioner. When I told them what I was experiencing and asked what do they think it is, they said 'I do not know, I am not a GP!' After a discussion I was able to have a GP see me at home as I was quite debilitated by it. I was given a prescription and told to go and get a PCR which I booked. The GP also told me that the prescription had been put through and I can get it anytime from then. As feeling rough I left it to coincide with going for my PCR the next day. I went to the pharmacy and nothing was there (it is next door to the surgery). They said if I pop next door and make the request, they should be able put it through. I spoke to reception on the outside buzzer asking about this and they said very abruptly 'that's not how it works, you need to ring in.' I was on a buzzer, what actually is the difference?! I had to go home, ring in and the GP redid the 'script' and I had to go back out again and get it again! This was a ridiculous situation and as I was very unwell, it was really taxing. I am also very worried as there are plenty of NHS messages saying 'if you have had a persistent cough' (it is now 3 months worth). I hope today I receive a referral for a scan.

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