Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Ring back when working

It difficult when I work to answer my 'ring-back' as I never know when I will get the call. I am sure I am not the only one with this issue. Why can you not be given an appointment slot, just as you are when you get a face to face appointment. If I miss the call, I do not get another call, then I have to start the whole thing again. E-Consult is the same if you get a call. I have put preferred time in, but apart from once, I have not received it anywhere near the requested time.