Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Use of E-Consult

Generally, I use online, E-Consult and have found it good as I work shifts. The only problem can be if I am unable to answer the 'ringback'. If they could have an option for a timeslot that you can choose, that would help and likely help clinicians too, as they have to ring you more than once. I have had to put another form in before, as they did not get hold of me, and I did not hear for 2 days, so submitted form again.