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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice



Lots of frustration

Personally I have lots of frustration with the system. Working and needing to ring in at 8am is impossible for me as driving at that time. My wife has to try book on my behalf. They say there is appointments online, but there have never been any available when I look. I come into the surgery and it is empty. It feels like they operate still under Covid rules. A patient comes out and you wait for quite a while to then go in, so surely they can see more. Staff make telephone appointment calls between seeing patients.

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