Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Normally very good

I get same day call backs and then been seen by my GP regularly, obviously depending if they are in that day. This morning however, the phone line kept cutting off when we were on the line waiting to get through. We had to call back so many times, each time going further back in the queue. Family translate for me in appointments and that works well for me.