Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Need more diabetic face to face guidance

I have found the level of spoken English with one particular doctor is very difficult indeed, to the point where I can hardly understand much that is communicated, I have asked not to have this doctor only because of this as I am concerned that information may get miscommunicated. On a different matter the first time that I was told that I had pre diabetes with via a printed letter I would have liked this to have been communicated either by phone or face to face I found it to be rather impersonal for what I felt was a sensitive piece of information, latterly I have not really had much guidance about my diabetes face to face, leaflets are not the best way for me.