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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice



Started out fine but gone downhill

When if first opened, RMC was a very clean and pleasant plave to visit. Behind the surgery doors, the GPs excell but it's 'front of house' where things have deteriorated. The walls are now choked with notices (surely a hygiene risk in themselves, gathering dust?), and the carpets and waiting room chairs are filthy. Why do practice managers and senior partners allow their premises to get like this? Some practice staff could also use some customer service training; a couple behave as if patients are ruining their days by attendig the surgery. Most all don't even let you finish what you're saying and will often get names/facts wrong. When dealing with potentially dangerous conditions and medications, I think this is an accident waiting to happen.

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