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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice



Can't make appointments in the surgery

The triage system requires you to talk to a doctor so you can't make an appointment when you are there. About 6 months ago I had a wait of 2 1/2 hours for the doctor to call back, normally it's only 15mins. There are no appointments in advance.

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