Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Not very patient centred

It was the end of the day. I phoned my local GP saying 'i've got a problem' and was told to ring back tomorrow. But that's what they told me yesterday. They wanted me to ring again in the morning. Seems like they have an intractable policy - not very patient centred. I couldn't even speak to a GP on the phone. They told me i could either come to GP Plus or phone in the morning for an appointment.