Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Not flexible enough

I tried to ring my GP, which the GP had asked me to do, the reception staff said I couldn't be put through or book a time to talk to the GP and I would have to call back at 8am the next day and request again. I explained I'm travelling to work at 8am but there was no flexibility.