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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice



I don't like booking appt booking system

I don't like having to tell the receptionist exactly what is wrong with me, how are they qualified to decide who I need to see or talk to? Then I have to wait for someone to call back and have waited for hours for this, then I have to repeat to the Doctor everything I had already told the receptionist.

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