Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Efficient, willing to work WITH me and learn.

At first I wasn't sure about having to speak to a GP on the phone before having an actual appointment but I'm really impressed with the range of issues that have been dealt with over the phone without the need for me to come in. I've seen a few different GP's and nurses and I've been impressed with all of them. Living with s relatively uncommon and complex condition can mean that I have to build a good rapport with a GP before getting 'listened to' with regards to my own health. I consider myself an expert on this condition and its a relief to have that recognised and respected so quickly.