Awful telephone service
Have been at this doctors surgery for 3 years. To begin with it was very good you rang up waited in the queue up to 50 then spoke to receptionist the doctor normally rang back within the hour. Doctors and receptionists all very nice. However in the past 3 months November 2018 - January 2019. It has become absolutely appalling. Today I rang at 8:04, I had to ring 21 times! (Honestly) on the 21st time I got 49th in the queue it then took another 27 minutes before I finally got to speak to a receptionist. It took me over an hour in total to ring and actually speak to receptionist. Also it’s having to listen every time to a 1 minute message from Doctor Lloyd to then be told ‘sorry all lines are currently engaged please try again later’ Now normally if you’re ringing the doctors it’s because your not well, and having to go through all this makes it 10 times worse especially someone who suffers with anxiety, I feel completely sick with churning stomach by the time I get through. Then you have to wait for a doctor to ring you which seems to be a lot longer nowadays. I’m not sure what’s gone wrong with this surgery, whether it is the fact Landseer Road GP has shut down and they have their patients now, or they are understaffed but something desperately needs to be done. Even if is just get rid of the 1 minute message from Doctor Lloyd so you just get an engaged tone would be better.