Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


Great service once you get to be seen

When requested to contact the surgery to make an appointment and you phone in, you are then requested to phone first thing in the morning and join the queue for a doctor to call you back to see if you need an appointment. This is crazy! You have already been requested to make an appointment. To put this right, make the appointment with the patient when they first make contact - you have asked them to phone!!