Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ravenswood Medical Practice


Rude reception staff

I had a letter to contact my doctor following some tests. I called in the afternoon as know the mornings are busy, about three words into the conversation the receptionist talked over me saying 'all our appointments are full' and hung up on me. I called back and got another person and when I complained about being hung up was told 'there is a form you can come in and pick up to complain' then hung up on again.