Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Ravenswood Medical Practice


Incredibly hard to get an appointment

I find it incredibly hard and time consuming to get an appointment. I've needed an appointment for a few weeks now and each time I ring I'm told there are no appointments for that day. This is with me calling at 8am. This has happened to me again this morning 10.04.19. I called at 8.05 and no appointment. You also centre arrange an appointment. With severe headaches and my mental health deteriorating this is very unhelpful and dangerous. I also had a an ear test at the surgery at the end of Nov 18. As of now I still have not received any results coming on to 18 weeks later. I went in to reception a few weeks ago to query what to do if I don't receive my results and they just rudely said they could not help. Waiting this long is causing me a lot of stress. I have to request repeat medications every month and each month im always missing a medication from the lisr. I'm also in need of have my medications changed, increased following a neurology appointment at Ipswich hospital a few weeks ago. Please make it easier to make an appointment. Thank you