Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ravenswood Medical Practice


I do understand the pressures but

I do fully understand the pressures that the surgeries are under. but waiting so long on the telephone really is frustrating. I was 54 in the queue recently and ended up having to hang up to go to work. I have not tried online, but will have to, I am just not familiar with it.