Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Busy phones

Phones are very busy in the mornings which is off putting. I've found that it is best to come up to the surgery to book appointments as its easier. I've had to wait about a month to have todays blood test. Overall though they are doing a good job and I'm happy with the care and treatment provided . It's just getting through to the surgery thats the issue.