Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


No problems

It all works well and I've had no problems at all getting appointments and the triage system works well. Econsult is good to use ad enables quick access and support. There's good communication with doctors and they explain issues well. I've always had appointments with the most appropriate person in the team.I have had issues with the NHS app, it's not working well at the moment so I can't see the messages and have needed to call the surgery for them to read them to me. Staff are trying to help but it appears that its an app issue.