Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Drs are lovely

The phones are very busy and when it takes so long to get through it is off-putting and frustrating. My mum isn't calling because she believes she won't get through. I've used e-consult and it just kicks you out and you have to call the surgery anyway. It feels more of a rigmarole than it used to be. Drs are lovely and great with the kids and once you are in to see them it's great. It would be nice to be told when call backs are likely to happen just so you can plan a little better.